Work Experience

Real Life Boston, Boston, MA; February/12-May/12

Financial Administrator (Temporary Position) 

  • ­Financial Control responsibilities including overseeing and creating budgets, managing ministry credit cards, process donor contributions and registration payment, and manage staff expense accounts.
  • Using Microsoft Excel, actively track ministry statistics and research campus information.
  • Administrative Support responsibilities which include helping to coordinate seasonal events (specifically registration) and field miscellaneous staff requests.­

Belmont Telecom Inc., Belmont, MA; September/11-December/11

Inbound Sales and Customer Support Representative Co-Op

  • ­Handled client account management functions, which includes customer inquiries, complaints, billing questions and payment extension / service requests.
  • Handled a high influx of inbound calls within a dynamic call center environment.
  • Played a key role in increasing customer retention and satisfaction rates for an expanding global telecommunications company.­

Wentworth Institute of Technology,  Boston, MA; January/11-May/11
College of Professional and Continuing Education­

Market Research Co-Op

  • ­Conducted research and gathered information regarding market demand, industry trends, and competitive offerings.
  • ­Identified new sources of data and market intelligence on particular industry segments.
  • ­Created tables, charts, diagrams, and reports in Microsoft Excel, Word, and PowerPoint and conducted oral presentations on research to supervisor.­

Fred’s Plumbing and Heating,  East Freetown, MA; June/09-January/11

Managerial Assistant

  • ­Responded to customer inquiries and requests and resolved issues efficiently and professionally.
  • Relayed job information to the appropriate employee.
  • Created a business contract that outlined work rules, procedures, and guidelines as a method of establishing a code of conduct for employees. To view this document, click here.